Passwords are encrypted, for security reasons.

You can have an email sent with instructions on how to reset credentials, via the "reset your password" page.

The link to that page is on the login page, and below.

If we have record of your password hint, you may be able to change your password, directly on the site.

Please note, passwords are case-sensitive.

Btw, your pool administrator can now reset your password, too, if you are in a pool.

If you have trouble, please contact them to reset your password. Tell them the link is in the "Admin Links" section.

The pool administrator can do this on the "Manage Admin Users" page.  
        
Please note: People must be in the pool before they can be made an admin.

To get there:
1. go to the site, https://www.pooltracker.com 
2. click "My Pools"
3. log in if necessary
4. click the green "Pool Home Page" button
5. click the "Admin Links" link on the left side of page to expand that section.
6. click the "Manage Admin Users" 
    

    
To get the "Reset Player Passwords" page:
1. go to the site, https://www.pooltracker.com 
2. click "My Pools"
3. log in if necessary
4. click the green "Pool Home Page" button
5. click the "Admin Links" link on the left side of page to expand that section.
6. click the "Reset Player Passwords" 
    

Use the "Delete This Pool" page.

To get there:
1. Log in to https://www.pooltracker.com
2. Click "My Pools" at top of page.
3. Click the green "Pool Home Page" button on the "My Pools" page.
4. Click the "Admin Links" link on the left side of the page, to expand that section.
5. Click the "Delete this pool" link
    

1. go to the site, https://www.pooltracker.com 
2. click "My Pools"
3. log in if necessary
4. click the green "Pool Home Page" button
5. click the "Manage Users" link on the left (in the Admin section)
	-You may need to click "Admin Links" to expand that section.
6. click the appropriate week number, from the list above the players table.
7. click the corresponding "Edit Picks" link in one of the columns on the right side of the player table.

On the Manage Users page, you'll see a list of all of the players in your pool.  You can edit their picks or deactivate/activate them or delete them.
    

Deactivating players will remove them from the pool. Deleting players is no longer an option.

The pool administrator can do this on the "Manage Users" page.  To get there:
1. go to the site, https://www.pooltracker.com 
2. click "My Pools"
3. log in if necessary
4. click the green "Pool Home Page" button
5. click the "Manage Users" link on the left (in the Admin section)
	-You may need to click "Admin Links" to expand that section.
7. click the corresponding "Deactivate" link in one of the columns of the player table.
    

Use the "Copy Players to/from another pool" page.

To get there:
1. Log in to http://www.pooltracker.com
2. Click "My Pools" at top of page.
3. Click the green "Pool Home Page" button on the "My Pools" page.
4. Click the "Copy Players to/from another pool" link on the left of the page, in the "Admin Links" section.
	-You may need to click "Admin Links" to expand that section.
    

Use the "Edit Pool Settings" page.

To get there:
1. Log in to https://www.pooltracker.com
2. Click "My Pools" at top of page.
3. Click the green "Pool Home Page" button on the "My Pools" page.
4. Click the "Edit Pool Settings" link on the left of the page, in the "Admin Links" section.
	-You may need to click "Admin Links" to expand that section.
    

1. Log in to https://www.pooltracker.com
2. Click "My Pools" at top of page.
3. Click the green "Pool Home Page" button on the "My Pools" page.
4. Click the green "Change Screen Name" button in the middle of the page.
    

1. Log in to https://www.pooltracker.com
2. Click "My Pools" at top of page.
3. Click the green "Pool Home Page" button on the "My Pools" page.
4. Click "Pool Links" on the left side of the page.
5. Click the "Add an Extra Set of Picks"
	-please note, it may read "Add an extra bracket"
    

Tie games

For pools with tie game selectors, only players who correctly predict tie games will be awarded points.

Note: If no winner was picked for the game, then it is treated as an incorrect pick.

Cancelled Games for Pickem-style pools

Pickem scores for cancelled games: 

Everyone gets a win, for cancelled games, no matter who they picked, as long as they made a pick.  
The game will NOT be locked prior to its originally scheduled start time.  So, everyone has a fair chance to make a pick.

People in pools with ranking type scoring methods will get credit for a win and receive their ranking points, 
as long as they made a pick with a ranking. 
        

Pool admins can change picks/rankings as necessary.

One option, that some admins, with ranking-style scoring methods, have employed is to 
bump everyone's rankings up by 1, that were originally below the postponed game ranking, and set their postponed rank to zero.

Eg. If a player had assigned 3 ranking points to the postponed game, then set that to zero 
and the game, for that player, that was ranked 2, would be changed to 3 and the game that player had as a 1 would be changed to a 2.


Please note, that this remedy may not work for ranking style pools, where losses count negative, because a loss could be increased, 
which may unfairly decrease that player's score.

Eg. If a player originally ranked a loss as a 2, then you bump that game to a 3, then they will have negative 3 points, instead of negative 2 points.
    

Cancelled Games for Survivor / Streak style pools

Survivor / Streak scores for cancelled games: 

Once an official announcement has been made that a game is cancelled, that game will be "locked" to prevent any more survivor/streak picks being made.
Anyone who picks either of those 2 teams will get a win.

Pool admins can change picks as necessary.

    

1. Log in to https://www.pooltracker.com
2. Click "My Pools" at top of page.
3. Click "My Profile" at top of page.
    

General Data Protection Regulation (GDPR)

1. Click the "My Profile" link near the top of the page.
2. Click "Delete my personal information."
3. Follow instructions on that page to permanently remove your personal information from the site.

California Consumer Privacy Act (CCPA)

• Make information requests here
• To delete your data, please refer to the GDPR section above.
• We do not rent, sell or lease user information to anyone.
• Please refer to our privacy policy for more details.